It's lifetime warranty, so if it needs anything we don't need to call customer, just put it on and let me know what you did." And because a "lifetime" job required that the customer buy calipers and rotors in addition to pads, Firestone covered everything. Nope, it was "hey, mikestew, '72 'stang out there, check the brakes.
I was never tasked with trying to find ways to wiggle out of it. If a car rolled in needing brakes, and they had the lifetime warranty, we put brakes on it. To this day, he’s still getting free brakes, I think Firestone took on the business.Ĭan confirm as an ex-Firestone mechanic from shortly after Firestone picked up Penny's repair business (in fact, the shop I worked at used to be a Penny's auto repair). There was an article in our local newspaper about a dude who bought lifetime brakes for his Mustang in like 1970 from JC Penney (!).
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